Shipping & Delivery

We ship across India through trusted logistics partners. Delivery time depends on your location and the shipping method used for your order.

Shipping is free on every prepaid order, with no minimum order value. If you choose cash on delivery, a Rs. 60 charge is added and shown at checkout before you pay. We accept UPI, Visa, Mastercard, RuPay, net banking and cash on delivery.

Every order ships in plain packaging. There is no branding, product name or description printed on the outside of the parcel — only the address details the courier needs.

Please check your order as soon as it arrives. If anything is missing, damaged or not working, report it within 24 hours of delivery with your order number, clear photos of the packaging and the product, and an unboxing video where possible. We will arrange a replacement, or a refund if a replacement is not possible.

You can follow the status of every order under your orders once signed in, and we send updates over WhatsApp and email as your order moves. For any delivery query, email info@rockenpower.com or call +91 9654693030.

For what can be sent back and how refunds are processed, see our returns and refunds policy.