Returns & Refunds

Tell us within 48 hours of receiving your order, and send the item back within 10 working days of that. The product must come back in the condition you received it, in its original packaging, with its batch and serial markings intact.

Anything missing, damaged or not working must be reported within 24 hours of delivery.

If you simply do not want the order, tell us within 7 days of delivery. The product must be unopened, unused and in its original sealed packaging. Once a seal is broken we cannot resell it, so it cannot come back.

Email info@rockenpower.com or call +91 9654693030 with your order number, what is wrong, and photos of the parcel and the product. We will confirm eligibility and share the return address and instructions. Please do not send anything back before your request is approved.

Every returned item is inspected before we act on it. If we can replace the product, we prepare and ship the replacement at no extra cost to you. If we cannot, we issue a refund instead and tell you by email.

Approved refunds are processed within 7 to 10 working days of our team checking and approving the return, back to the original payment method. Your bank may take a little longer to show it.

Return shipping is paid by you and is not refundable. We recommend a trackable service — we can only act on a return that reaches us.

These cannot be returned or exchanged:

• Products with a missing or tampered serial number, batch code or seal.
• Products opened or used beyond checking what was delivered.
• Requests raised after the windows stated above.

For dispatch, delivery timelines and charges, see our shipping page.