Privacy Policy

We collect only what we need to serve you well:

• Contact and account details you provide — name, email address, phone number and delivery address.
• Order details such as the products you buy and quantities.
• Basic technical data your browser sends automatically, like device and usage information, to keep the site working and secure.

Payments are processed by our payment provider. We do not store your full card details on our servers.

Your information helps us to:

• Process orders, arrange delivery and provide support.
• Send order updates over WhatsApp and email to the contact details you gave us at checkout.
• Respond to your enquiries.
• Improve our products, service and website.

What you buy is your business. We do not use your order history in marketing that identifies the product you bought, and our parcels carry no branding on the outside.

Our website uses cookies and similar technologies to remember your cart, keep you signed in and understand how the store is used. You can control or disable cookies through your browser settings, though some features may not work as intended without them.

We share your details only with the partners needed to fulfil your order — for example, payment and logistics providers — and never sell your personal information. We keep your data only as long as needed for the purposes above or as required by law: transaction and invoice records are retained to meet Indian tax obligations, while account data is deleted or anonymised on request.

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below.

For any privacy question or request, reach us at info@rockenpower.com or +91 9654693030. Our registered address is Second Floor, KH. No. 5/3, Street No.4, Sangam Vihar, Wazirabad, North Delhi 110084, DL (GST 07BDCPA6095F1ZR). See our contact page for more.